Legal Operations · Executive Support · Workflow & Governance
Bringing Structure to Complex, High-Accountability Work.
I improve workflows, manage complex legal and administrative processes, support leadership initiatives, strengthen operational controls, and keep critical work moving.
Across law firms, Army operations, and board governance, I have coordinated deadline-driven work, rebuilt process visibility, standardized recurring workflows, and supported decision-makers in environments where accuracy and follow-through matter.
Legal operations
Executive support
Process improvement
Professional Profile
Operations Judgment Built in Demanding Environments
The common thread across my career is operational discipline: understand what must happen, create visibility around it, remove friction, and make execution more reliable.
My work sits at the intersection of legal operations, executive support, process improvement, and controlled execution. In legal practice, that has included high-volume multifamily real estate finance, litigation support, veterans’ claims, transaction coordination, closing and post-closing administration, deadline management, and execution-ready document production.
That experience is reinforced by active-duty Army operations leadership and current board governance responsibility. I am strongest in environments where multiple stakeholders, sensitive information, deadlines, documentation, and accountability all have to move together without losing control of the details.
Where I Add Value
Capabilities Built Around Control, Clarity, and Execution
Not a generic skills list—these are the operating functions that recur across my legal, military, governance, and administrative experience.
Legal & Transaction Operations
High-volume legal support, contract and transaction administration, closing/post-closing workflows, Fannie Mae/Freddie Mac delivery support, records organization, and attorney-directed work product.
Executive & Leadership Support
Calendar and priority coordination, confidential communications, leadership-facing materials, deadline visibility, and sustained support for leadership initiatives.
Workflow & Process Improvement
Workflow design, backlog remediation, standardized handoffs, reusable templates, document automation, process documentation, and practical operating controls.
Document & Information Control
Execution-ready document production, legal-file organization, electronic records, trackers, PDF production, document lifecycle management, and controlled handoffs.
Governance & Administrative Leadership
Board priorities, stakeholder communications, governance records, financial oversight, compliance administration, budgeting, vendor matters, and decision support.
Operational Readiness & Accountability
Reporting coordination, resource visibility, training accountability, structured communications, mission-response planning, and execution in high-accountability environments.
Selected Operational Impact
Operational Improvements with Measurable Results
Representative examples show the pattern behind the résumé: identify friction, improve the system, and leave the work more controlled than I found it.
Featured Case Study
Legal Document Automation · Multifamily Finance
Automating Standard Fannie Mae Loan Document Production
A repetitive legal-document production workflow that could take more than an hour and a half was redesigned into a controlled, data-driven process capable of producing the complete standard document set in no more than approximately five minutes.
90+ min.
≤5 min.
standard document production
Challenge
Standard Fannie Mae loan-document production required repetitive transfer of transaction-specific information from the attorney-prepared Document Information Sheet into multiple documents.
Approach
Developed a document-generation program that used the Document Information Sheet as source data and automatically populated a complete set of standard Fannie Mae loan documents.
Result
Reduced production time from 90+ minutes to five minutes or less while improving consistency, reducing repetitive data entry, and creating a standardized production method.
Capabilities demonstrated: Workflow Design · Legal Document Automation · Template Standardization · Process Improvement · Quality Control · Multifamily Finance
Standardization
Scaling Workflow Improvements Across the Team
Developed standardized filing and administrative workflows, reusable pre-filled and auto-fillable forms, and improved handoff practices that moved process improvement beyond individual productivity.
Trained and retrained colleagues on document-production methods and workflow standards so improvements could be used consistently across the administrative team.
Cost & Process Review
$150K+ in Annual Exposure Addressed
Identified operating issues and recommended policy and process changes addressing more than $150,000 in annual fee exposure and excessive shipping costs.
The value was operational as well as financial: recurring administrative practices were examined as systems rather than accepted as fixed overhead.
Backlog Recovery
Restoring Control to Post-Closing Work
Resolved approximately 90–100 overdue binders and transcripts while introducing structured templates, completion tracking, and clearer workflow handoffs.
The result was both immediate backlog reduction and a more repeatable process for future post-closing execution.
U.S. Army · Active Duty
Operational Accountability at Scale
Managed operational readiness, reporting coordination, and training accountability for more than 1,500 paratroopers across multiple mandatory program areas.
Built reporting systems and operational resources that improved communication, deployment readiness, accountability, and leadership visibility.
Professional Experience
Experience Across Legal, Operational, and Client-Facing Environments
The website provides context; the downloadable résumé remains the complete application document.
Legal Practice Assistant
Miles & Stockbridge P.C. · Legacy Krooth & Altman practice group
Supported four attorneys and two Senior Paralegal Specialists across high-volume multifamily finance matters during merger integration, coordinating document production, closing/post-closing deliverables, transaction records, custody-team processes, and backlog recovery.
Legal Administrative Assistant
Krooth & Altman LLP
Re-engaged remotely during a high-volume period to support closing production, transaction coordination, attorney scheduling, survey/title materials, closing records, and backlog reduction.
Front Desk Agent & Night Auditor
Homewood Suites by Hilton Orlando Airport
Managed overnight front-office and financial-audit responsibilities while protecting confidential information, cross-training employees, and introducing practical efficiency improvements.
Litigation Legal Assistant / Paralegal
Morgan & Morgan DC PLLC
Supported a senior attorney with 130+ active matters across Washington, DC, Maryland, and Virginia, coordinating calendars, deadlines, discovery, depositions, hearings, mediations, trials, client communications, research, evidence, and filing workflows.
Executive Support Associate (Paralegal)
Lieberman & Mark, PLLC
Supported veterans’ claims through legal research, VA and medical/service-record review, C-File analysis, case development, attorney-facing summaries, matter tracking, and process-optimization work.
Administrative Legal Assistant
Krooth & Altman LLP
Supported five attorneys and three paralegals in a high-volume multifamily real estate finance practice, coordinating closings, post-closing documentation, Fannie Mae/Freddie Mac deliveries, records, transcripts, and workflow improvements adopted across the administrative team.
Operations Sergeant & CBRN Specialist
United States Army · Honorable Discharge
Managed operational readiness, reporting coordination, training accountability, communication systems, and mission-response resources in highly controlled, high-accountability environments.
Earlier Career
Lead Data Manager, Tetra Tech · Front Office Manager, Hampton Inn & Suites by Hilton · Attractions & Operations Attendant, Universal Studios Orlando
Leadership & Governance
Supporting Decision-Makers Professionally — and Serving as One
President · The Georgian Condominium Unit Owners’ Association
2026–Present · Treasurer 2023–2026 · Washington, DC
Lead governance and operations for a self-managed condominium association, coordinating board priorities, vendor matters, owner communications, compliance records, and financial oversight.
As Treasurer, implemented PayHOA, led a banking transition, strengthened owner-account documentation and payment tracking, and prepared board-facing financial and governance records—including a $34,500 FY2026–2027 proposed budget.
Board service adds a useful perspective to my professional work: I understand the value of support not only from the person providing it, but also from the decision-maker relying on it.
Education
Liberty University
B.S. Candidate, Paralegal Studies
Expected December 2026
Contact
Interested in What I Could Bring to Your Team?
I am interested in Legal Operations, Executive Support, Administrative Operations, Governance, and related roles where judgment, process discipline, leadership support, and operational improvement are part of the same function.
LinkedIn Profile